FAQ

Customer Service Information: Customer Service Phone:1-888-874-6463 Phone support available: Monday - Friday 10 am to 5 pm EST Email: Please email via the eCRATER link. Shipping Discounts: We reserve the right to ship your package in other ways to ensure it's safe arrival. When making multiple purchases we will do our best to ship them in one package. Please email prior to making payment so we can adjust your invoice. Bulk and group discounts available upon request No revisions possible after payment or checkout completed Terms of Sale:We accept Visa, Mastercard, Discover Card, and American Express. To Use your credit card please call 1-888-874-6463. Problems or concerns PLEASE email us or call toll free: 1-888-874-6463 For return authorization: Email us through eCRATER or call customer service Toll FREE 1-888-874-6463 Mon.-Fri.10 am – 5 pm. We are closed Saturday and Sunday. Please leave a message and we will return your call as soon as possible. International buyers: Please email us. Our toll free number does not work outside the US. Returns must be returned in original packaging and new never worn or used condition as received. No returns on worn pins, apparel or used items. Buyer is responsible for all shipping cost. We do not refund any shipping charges unless we make an error. Ordered the don’t like your item, wrong size, or just simply changed your mind you are welcome to return any unworn or unused item at your own expense. Please note the customer pays all shipping costs and a restocking fee of 10% both which will be deducted from your refund. We look forward to doing business in the future and appreciate your support.
Yes. We accept returns with a return authorization. Please note we are not responsible for loss or damage on uninsured packages. Insurance must be requested prior to checkout. Please email us at twila.camden@yahoo.com and we will adjust your total. All returns must be in new never used or worn condition. No returns on embroidered items as they are made to order. For return authorization: Email us at twila.camden@yahoo.com or call customer service Toll FREE 1-888-874-6463 Mon. - Fri. 10 am – 5 pm. We are closed Saturday and Sunday. Please leave a message and we will return your call as soon as possible. International buyers: Please email us. Our toll free number does not work outside the US. Returns must be returned in original packaging and new never worn or used condition as received. We do not accept returns on worn apparel or used items or embroidered items. Buyer is responsible for all shipping cost. We do not refund any shipping charges unless we make an error. If you order the wrong size, don’t like your item, or have simply changed your mind you are welcome to return any unworn or unused item at your expense. Please note the customer pays all shipping costs We look forward to future transactions and appreciate your business and support. Returns on items purchased with FREE Shipping: Please note if you purchased an item from us that has free shipping and you return that item the actual cost that we paid to ship the item will be deducted from your refund. The post office charges us to send your item and these charges will be deducted unless me make an error. This policy applies to all customers that purchase items from us with free shipping.